Shipping Policy

Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

Time To Ship：We will send out your order in 2 working days.

Note：
In order to ensure that you receive your ordered item faster, we will automatically match the fastest shipping method according to your ordered items and country.

Note for taxes:
For most countries/regions, our customers do not need to pay import fees, customs duties. However, some restricted countries/regions (especially certain European countries/regions) may require customers to pay customs duties or value-added tax according to the collection rules of your country/region.

Shipping Fee

If products are marked "free shipping", then you will do not need to pay for shipping costs. Free shipping to the whole world.

For products without "free shipping", you need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your shopping cart and then click on the checkout page, and then you can find shipping prices for different shipping services.

Important Notes
Total Delivery Time=Processing Time + Shipping Time
Processing Time: Prepare items for shipment, 1-3 business days normally.
Shipping Time: Transit of package, 3-10 business days.
(＊Please note that Shipping time is estimated and commences from the date of shipping, rather than the date of order.)

As for the shipping method, here we offer 3 options for you to choose from:
1. Air package from Hong Kong Affiliated Agent of China Post that will take 3 to 10 working days;
2. Expedited courier by EMS, which will take 3 to 10 working days.
3. DHL, TNT, or UPS, USPS that will reach your hand in 3 to 5 working days.

Attention:*There is a different processing time for different items. You can check the processing time from the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.

We are not responsible for late shipments due to invalid addresses, customs clearance procedures, inclement weather, holidays, natural disasters, or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes the unexpected delay is caused due to thorough inspection, out of the stock issue, especially during high-volume periods.

In case of any question and unexpected delay or you don’t receive the parcel within this period, please contact our customer service in time.

＊Please contact us within 6 months of shipment if the package does not arrive in time, our customer care team (support@ecarekit.com) will get back to you within 24 hours. Note that overdue requests may not be accepted.