Hot Cold Ice Pack Wrap Cold Therapy Pack for Pain and Injuries

Thank you for shopping at Ecarekit.Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return on your order page and we will try our best to meet your request.
Please contact our Customer Care team for return instructions and return center address.(support@ecarekit.com)

Return Policy

All Purchases can be returned within 30 days from the delivered date.
-Items must be unused, undamaged, and in original packaging, and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
1.Purchase Not Eligible for Return
2.Final sale item(s) is not eligible for return.
3.You must email us a picture showing the problem/defect after submitting the return request online.

Fast Refund:After receiving the returned product, we will refund your original payment method within one week.

Situations When We Refund

Product issues:
We are committed to providing you with high-quality items. However, if the product you received does not match the product you ordered, or the product you received is defective or damaged. Please contact customer service staff (support@ecarekit.com) in time, and provide videos or photos of product problems. We will process your refund or exchange request within 1-3 working days after checking the product.

Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

Cancel order
If you decide to cancel the order, please contact us via email. For orders that are cancelled within 24 hours of purchase but before shipment, we will receive a 15% cancellation fee. If the order has been shipped, we will not accept cancellation requests.

Other Situations
Any return caused by quality problems, such as: Wrong purchase, not wanting, dislike, etc., after monitoring and affecting the second sale for return refund, we will evaluate the performance value of the product and communicate with the customer carefully,reasonably solve the refund problem.

7 Days No Reason Return:
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:Items is not unpacked
(Note: in this situation, we will not be responsible for the return shipping cost.)

Return address
Before choosing a return or exchange, you must contact our customer service staff to communicate the return address and return requirements. If you return the item to our return address without our permission. We will not accept your refund request.

Return Process
Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will return the refund to you within 7 working days after receiving your package and inspecting it.

Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on related products that are in close contact with the body (such as medical treatment, oxygen concentrator, etc.)
② Please contact us no later than 14 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑥ For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment.Ecarekit reserves the right to final decision on the interpretation of these return policies.

Return cost
If it is not our product problem, the customer will bear the return shipping cost or the shipping cost of the exchange product.

Note:
All return requests must be contacted with our customer service before shipping to our returned address. You return the item to our returned address without our permission. We will not accept your refund request.

* If you have further questions/issues, please don’t hesitate to contact us at support@ecarekit.com or chat with us online.